Oders

Devices &
Apps?

Trouble
-shooting

  • Due to the digital nature of our products, we are unable to accept returns, exchanges, or cancellations. We understand that issues can arise, and we're committed to ensuring your satisfaction. If you encounter any problems with your order, please contact us immediately. We are here to help resolve any concerns and ensure a positive experience.

  • Once you complete your purchase on Etsy, you'll be directed to a download page via a "view your digital files now" link. Here, you can access and download all the files associated with your order. Guests will receive a download link in the purchase receipt email sent after checkout.

    Accessing Your Digital Files:

    1. Navigate to You > Reviews & Purchases and locate your Wondrous Planners order.

    2. Click "Download Files" next to the order to reach the page where all your files can be downloaded.

    *Note: The Etsy app does not support file downloads at this time. Please use a web browser or a computer to download your files.*

    For more guidance, refer to Etsy's How to Download a Digital Item.

  • Should you face any difficulties downloading your files, don't worry. We're here to help. Contact us through the website's Contact Form or via Etsy Messenger, providing your name and order number, and we'll ensure you receive your files promptly.

  • Our digital planners have been meticulously tested with leading digital note-taking apps, including GoodNotes, to ensure they deliver an unparalleled user experience, especially when paired with an iPad and Apple Pencil.

  • What sets our planners apart is their format: interactive PDF files. This means they're incredibly versatile, designed to be fully functional with any device or app that supports PDF annotation using a stylus. Whether you're on an iPad, Android tablet, or using a different note-taking application, our planners are crafted to seamlessly integrate into your digital lifestyle.

  • We understand the importance of compatibility and satisfaction in your digital planning journey. That's why we're thrilled to offer a FREE PREVIEW VERSION of our planners. This is your chance to explore the array of features and confirm that our planner is the perfect fit for your device and note-taking app before committing to a purchase.

  • Please refer the the set up guide.

  • Please make sure you have Read Only mode turned on in Goodnotes prior to tapping on hyperlinks. If your hyperlinks are not working, please kindly send a help request via the Contact Form on the website and I will be happy to assist you!

  • Oops! Despite the tens of thousands of hyperlinks being checked to the best of my abilities, there may rarely be an error that can be easily fixed and updated. If you think you may have found an error, please send me a message via the Contact Form and I'll fix it right up!